Burnbank has always been a customer-focused company. In 1988 Peter Young set up as a freelance consultant providing hardware and software services to a variety of business sectors. As the company took on larger contracts and the skill sets evolved, it moved to its current form of Burnbank Dataconnect Limited in 1995.
Always focused on providing a service tailored to the customer’s needs, we pride ourselves on delivering comprehensive solutions, often beyond customer expectation. This commitment to customer satisfaction has seen Burnbank grow steadily, expanding its workforce and skill sets, and increasing turnover to over £2 million.
Burnbank’s IT professionals offer a diverse range of skills enabling the company to specialise in all-encompassing business solutions with extreme confidence. With responsibilities ranging from support of single user systems for local companies to maintaining business critical systems for multi nationals, we provide the complete solution from software, training and service contracting to network installation.
Providing a high quality service at realistic and acceptable rates has meant that Burnbank has achieved a high customer retention rate, with many customers having been with us in excess of ten years. We firmly believe that offering bespoke, tailored solutions to our customers is the key to their happiness and our success.
Examples of our flexibility in adapting to customer requirements include the provision of seven day support of essential services to both a cinema chain and a medical diagnostic image provider in the healthcare sector, both with nationwide operations. These are just two illustrations of how Burnbank aim to understand, interpret and meet customer requirements.